Open Book Extracts (OBX) has achieved ISO 9001:2015 certification.
ISO 9001:2015 is the world's most widely recognized Quality Management System (QMS) standard, based on quality management principles including a strong customer focus, the motivation, implication, and commitment of top management, the process approach and continual improvement.
The International Organization for Standardization (ISO) 9001:2015 is an international set of standards originally established in 1987 by the International Organization for Standardization (ISO). It outlines a framework for improving quality and a vocabulary of understanding for any organization looking to provide products and services that consistently meet the requirements and expectations of customers and other relevant interested parties in the most efficient manner possible. Audits are performed by a qualified independent certifying body.
"The OBX culture is built on the commitment, to both our customers and our employees, that we will only deliver the highest quality products and services,” said OBX CEO Dave Neundorfer. “Through the ISO 9001:2015 certification, we have validated that the OBX Quality Management System supports this commitment. Customer satisfaction is at the center of everything we do and this ISO certification reinforces the quality, reliability and robustness of our manufacturing and management system processes."
OBX's products and processes were put through a thorough evaluation process to achieve ISO 9001:2015 certification, including all aspects of Service Delivery, Business Enablement, Infrastructure, Human Resources and Training, Finance and Accounting, and Business Growth. The ISO 9001:2015 certification proves that OBX has a clear, actionable, and diligent approach to the vital components of a successful mission-first organization and is well-positioned for the next round of strategic growth. OBX was recommended for registration to the ISO 9001:2015 standard by registrar QSR on July 14 and is now awaiting its audit certificate.
"Any company that has been through the certification process knows that achieving ISO 9001:2015 certification is demanding," said Chelsea Pipkin, OBX vice president of quality assurance. "Each individual in our operations must be wholly dedicated to the pursuit of quality and safety. By scrutinizing our enterprise at every level, we assure that our customers are receiving superior customer service and the highest quality products, in the safest possible manner."
The ISO 9001:2015 certification builds on accreditations OBX has recently received, including NSF/455-2 certification from global public health organization NSF International, USDA Organic Certification, and Kosher Certification. Earlier this year, OBX implemented Acumatica's Enterprise Resource Planning (ERP) software to further bring new efficiency and productivity to the company's expanding business, including better workflow, higher profitability, superior customer service, improved inventory turns, and visibility into the entire enterprise.