Chick-fil-A and Sonic Drive-In deliver the best customer experience in the fast food industry.
March 20/Waban, Mass./PRNewswire -- Chick-fil-A and Sonic Drive-In deliver the best customer experience in the fast food industry, according to the 2014 Temkin Experience Ratings, an annual ranking of companies based on a study of 10,000 U.S. consumers.
Chick-fil-A led the food chains for the third year in a row, landing it in 3rd place overall out of 268 companies across 19 industries. Sonic Drive-In came in a very close second with an overall ranking of 5th. Five other fast food chains earned an "excellent" rating: Dairy Queen, Starbucks, Little Caesar's, Subway and Burger King. The food chains with the lowest rated customer experience are McDonalds, Baskin Robins and Orange Julius.