This white paper, titled "Cultivating Craveability: Consumer Assessments of the Most Craveable Restaurant Chains," takes a deep dive into the importance of craveable items, the role of craveability in driving satisfaction and loyalty, and the chains that consumers say most excel at triggering and satisfying their cravings.
"Our CBM data reinforces that craveable menu items are a critical element of the menu mix," says Darren Tristano, executive vice president at Technomic. "Craveable items promote impulse-driven occasions, can build a strong emotional connection with consumers and, in many cases, are the items that restaurants become known for. To cultivate craveability, operators must develop and refine unique signature items that have the power to transform guests into regulars. Some of these items might include comfort foods, memorable sides, and sweet snacks."
Highlights from the "Cultivating Craveability" white paper include:
Craveable items are associated with visit satisfaction. Three-fourths of consumers who say that the chain they visited does a very good job at menuing craveable items rated their last visit to this chain as excellent, and a fifth rated it as good; in all, 98% of these consumers scored their visit in the top two box overall.
Craveability also plays a role in building customer loyalty. Some 95% of consumers who rate a restaurant chain's craveable items as very good agree that they will return to the restaurant in the near future, compared to 87% of those who rated the items as good, and two-thirds or fewer of consumers who gave the chain lower ratings on craveability.
Capitalize on sweets. Dessert and snack concepts are best positioned of all quick-service restaurants to capitalize on consumers' cravings. These chains dominate other quick-service category players on this attribute and, in fact, receive some of the highest ratings across all segments. Signature items such as Cold Stone Creamery's Signature Creations, Dairy Queen's Blizzards and Culver's Concretes, invite consumers to indulge their sweet tooth's strongest cravings.